Alternatives To Traditional Business Funding

Huge thanks to MarketInvoice for the kind invitation to their event at the Cass Business School yesterday. The event really highlighted the gravity of the SME funding situation and the giant leap in understanding that is required of politicians and policy-makers in this area.

Chuka Umunna MP, Shadow Secretary for BIS, gave the keynote, and the panel included Andrew Cave, the Head of Policy at the Federation of Small Businesses, Emmanouil Schizas of ACCA Global, as well as Anil Stocker of MarketInvoice and Andy Ralph, director of a company that has raised significant amounts of invoice finance in the past quarter. 

Chuka gave some useful context:

• All the recent banking industry figures point to a significant contraction in lending to SMEs in the past quarter. Worse, SME Finance Monitor says over half of SMEs applying for overdrafts this year for the first time have been refused, and more than 400,000 SMEs who wanted to apply for an overdraft in the third quarter  didn’t do so – a third because they were discouraged by their bank.
• A recent BACS report also suggests that "half of all the UK’s small and medium sized enterprises are awaiting late payments. On average, each firm is owed £39,000 in late payments, with the total amount owed to SMEs having reached a staggering record figure of £33.6bn."

Less helpful, however, were Labour's proposed solutions to this mess. In summary, notwithstanding his glowing endorsement of MarketInvoice's as a useful private sector alternative to bank finance and the acknowledged need for more non-bank competition, Chuka said that Labour wants:

• Banks to improve local relationship management;
• The government to be more active and directly involved in improving payment and supply chain management;
• To create a new agency along the lines of the US Small Business Administration and Small Business Investment Company programme, whereby SBICs use their own capital plus funds borrowed with an SBA guarantee to make investments in qualifying small businesses - a phenomenal soure of moral hazhard and downright fraud that's been well documented by David Einhorn in his US Senate Committee testimony and the book "Fooling Some of the People All of the Time"; and
• To use government procurement to help SMEs (notwithstanding Labour's notorious reputation for waste in that area).

Perhaps it's beyond his shadow brief, but it was notable that Chuka made no mention of the discussion of alternative regulatory solutions here and in the US, nor the Cabinet Office focus on red tape that inhibits disruptive business models that specifically identifies alternative finance platforms. There was no reaction to the suggestion that alternative payment providers should enjoy the same tax subsidies that banks and other regulated institutions enjoy through ISA/pension allowances and individuals' ability to off-set losses against income. And no thought appeared to have been given to the idea of a clearly defined 'safe harbour' for the likes of MarketInvoice and peer-to-peer platforms from the rules on collective investment schemes and/or arranging deals in investments, to enable them to start up more confidently, quickly and efficiently.

In fact, Chuka's pitch rather underscored his party's role in helping to create our desperate need for alternatives to traditional business funding. Let's hope we see some decent ideas from the opposition in future.

In the meantime, it's down to the participants on MarketInvoice, Funding Circle and CrowdCube and the many angel networks to carry the alternative funding hopes of SMEs.

A New Regulatory Model For Retail Finance - Update 1

"It's time for reflection..." FT.com

The fact that the US has taken the first step towards a 'Crowdfunding Act' requires an update of my earlier post on a new regulatory model for retail finance...

Non-bank retail finance models have been gaining momentum worldwide over the past six years, in spite of our creaking financial regulatory framework. Finally, it seems that framework is about to become more directly supportive. 

Since 2005 we have seen the launch of various innovative person-to-person, or peer-to-peer (P2P) finance platforms in the UK, US, Germany and elsewhere, which have been tracked here. These were launched by teams that spent considerable time and expense trying to accommodate existing regulation that favoured incumbents, with little or no regulatory assistance. Their goal was to enable those with surplus cash to connect directly with people who needed finance in a way that minimises costs and delay, and leaves most of the 'margin' with lenders and borrowers, rather than the middleman.

Meanwhile, we have all discovered that the existing financial regulatory framework, ironically designed to protect consumers, actually guaranteed the worst excesses amongst 'traditional' banks and failed to contain the risks posed by the "shadow banking" system. And although taxpayers have had to step in and effectively democratise the financial markets, we are still unable to extract badly needed funding from retail banks.

Against that background, it is perverse that the regulatory framework does not already directly facilitate simple, low cost, alternative financial services. And let's not forget that banks and other retail investment institutions continue to enjoy indirect tax subsidies through individuals' ability to off-set losses, as well as ISA and pension allowances for which unregulated alternative investments do not qualify.

While substantial innovation in consumer and small business lending has been possible, UK rules against marketing investments like bonds, shares and unregulated collective investment schemes, have made it much harder to offer direct, alternative funding for SME start-ups, trade finance and even social projects. Given a more proportionate investment regime, the likes of Crowdcube, MarketInvoice, Buzzbnk, Social Impact Bonds and the Green Investment Bank, for example, might operate rather differently. No doubt existing and new P2P platforms would take the opportunity to distribute multiple financial instruments, creating a far more substantial alternative to banks and other fee-hungry investment institutions.

Oddly, given its reputation for fast-paced innovation, the US has been (until recently) even less supportive of alternative retail financial models. Zopa, for example, which led the growth of P2P platforms with its launch of person-to-person lending in the UK, was unable to launch that model in the US despite lengthy consultations with securities regulators. And life has been unnecessarily complicated for the likes of Prosper and Lending Club ever since.

To help remedy the regulatory imbalance, as mentioned in August, three of the leading UK commercial P2P lending facilitators launched the Peer-to-Peer Finance Association (P2PFA) for platforms on which the majority of lenders and borrowers are consumers or small businesses (rather than, say, ‘investment clubs’ or networks of sophisticated investors). The P2PFA has adopted a set of self-regulatory measures that are based on similar FSA requirements for payment services platforms (which have a similar, low risk profile). In particular, the P2PFA Operating Principles require:

1. Senior management systems and controls;
2. Minimum amounts of capital;
3. Segregation of participants’ funds;
4. Clear rules governing use of the platform, consistent with the Operating Principles;
5. Marketing and customer communications that are clear, fair and not misleading;
6. Secure and reliable IT systems;
7. Fair complaints handling; and 
8. The orderly administration of contracts in the event a platform ceases to operate
9. Appropriate credit assessment and anti-fraud measures

Earlier this month, the US House of Representative has passed a Bill HR 2930 (still subject to Senate and Presidential approval) which would enable the issuer of securities to raise small amounts of money from many people (crowdfunding) on the basis summarised below. Please note that I've used the helpful summary from VentureBeat, but replaced "company" with "issuer", as I see no reason on my reading of the bill and the definition of "issuer" in the Securities Act 1933 why this would not enable person-to-person lending, rather than merely raising capital for corporations (please seek your own independent legal advice):

• "The [issuer] may only raise a maximum of $1 million, or $2 million if the [issuer] provides potential investors with audited financial statements.

• Each investor is limited to investing an amount equal to the lesser of (i) $10,000 or (ii) 10% of his or her annual income.

• The issuer or the intermediary, if applicable, must take a number of steps to limit the risk to investors, including (i) warning them of the speculative nature of the investment and the limitations on resale, (ii) requiring them to answer questions demonstrating their understanding of the risks, and (iii) providing notice to the SEC of the offering, including certain prescribed information.”

Will this work in practice?

Absolutely. The challenge (and benefit) associated with such 'safe harbours' is that there is very little room for fee income. This in turn favours 'thin intermediaries', like the new electronic finance platforms, as a means of broad, open distribution. Proportionately regulating platforms to address horizontal issues like those covered by the P2PFA Operating Principles leverages economies of scale, leaving product providers to focus only on vertical product-specific requirements. Specifically, the platforms can control operational risk (including anti-money laundering); deliver transparency through adequate product disclosure and ‘my account’ functionality; and centralise customer service and complaints handling, with ultimate referral to financial ombudsmen or other complaints handling bodies. In addition, because the platforms provide a reliable audit trail, tax rules should permit losses to be off-set against gains and income derived via platform-related activity. Similarly, there is no reason why instruments distributed via these platforms should not also qualify for consumers’ tax-free ISA and pension allowances.

Further, the 'horizontal' form of credit intermediation adopted by P2P platforms solves the problems identified by the NY Federal Reserve in the 'vertical' model adopted by the 'shadow banking' system. Since each borrower's loan amount is drawn from many lenders at the outset, there’s no need to engage split a single loan into many pieces by securitising later. Lenders also achieve diversification across many borrowers at the start, so there is no need for a series of bonds, CDOs and so on to ‘transform’ interest rates, maturity or borrower type. The facilitator is not a party to the loan agreements made on its platform and segregates lenders’ funds, so it has no credit risk (or ‘balance sheet risk’), and therefore no need or temptation to engage in regulatory/tax arbitrage that banks and shadow banks attempt. The one-to-one legal relationship between borrower and loan owner is maintained for the life of each loan via the same technology platform (with a back-up available), so all the loan data is readily available to participants and it's easy to assess the performance of the loan against its grade. Risk remains visible, rather than being rendered opaque through fragmentation, re-packaging and re-grading of the underlying loans, guarding against moral hazard. 

Finally, by enabling the efficient use of technology to facilitate consumers’ desire for greater control over their personal circumstances, governments will be helping to build a decent, sustainable financial services industry.

Consumers and small businesses should expect further developments in this space throughout 2012.

US Crowdfunding Bill

"It's time for reflection..." FT.com

Further to my recent post on a new regulatory model for retail finance, the US House of Representative has passed a Bill HR 2930 (still subject to Senate and Presidential approval) which would enable the issuer of securities to raise small amounts of money from many people (crowdfunding) on the basis summarised below. Please note that I've used the helpful summary from VentureBeat, but replaced "company" with "issuer", as I see no reason on my reading of the bill and the definition of "issuer" in the Securities Act 1933 why this would not enable person-to-person lending, rather than merely raising capital for corporations. However, I'm not a US securities lawyer, and you should seek your own independent legal advice ;-)

• "The [issuer] may only raise a maximum of $1 million, or $2 million if the [issuer] provides potential investors with audited financial statements.

• Each investor is limited to investing an amount equal to the lesser of (i) $10,000 or (ii) 10% of his or her annual income.

• The issuer or the intermediary, if applicable, must take a number of steps to limit the risk to investors, including (i) warning them of the speculative nature of the investment and the limitations on resale, (ii) requiring them to answer questions demonstrating their understanding of the risks, and (iii) providing notice to the SEC of the offering, including certain prescribed information.”

As mentioned previously, it would be great to see this sort of support for alternative finance from the UK authorities.

FSA, OFT Seek To Avert Another PPI Scandal

Having covered the Great PPI Robbery - and the Redux - via Pragmatist for some years now, it's encouraging to see the FSA and the OFT remaining vigilant against another heist. Listen for any mention of a "debt freeze" or "debt suspension"; or a "debt waiver" or "debt cancellation" during your next discussion about a loan or mortgage - and assume a fee or higher interest rate or the need to make some kind of payment. You should also assume that activating the freeze or waiver will be harder than it looks.

If you think you need the insurance, you probably shouldn't be borrowing at all.

The FSA/OFT consultation on the guidance is open until 13 January 2012.

A New Regulatory Model For Retail Finance

"It's time for reflection..." FT.com

Non-bank retail finance models have been gaining momentum worldwide over the past six years, in spite of our creaking financial regulatory framework. Finally, it seems that framework is about to become more directly supportive. 

The mid-noughties saw the launch of various innovative person-to-person finance platforms in the UK, US, Germany and elsewhere, which have been tracked here. These were launched by teams that spent considerable time and expense trying to accommodate existing regulation that favoured incumbents, with little or no regulatory assistance. Meanwhile, the regulatory authorities discovered that their framework, ironically designed to protect consumers, actually guaranteed the worst banking excesses and failed to contain the downside to complex "shadow banking" system in which the incumbent institutions were also involved. And although taxpayers have had to step in and effectively democratise the financial markets, we are still unable to extract badly needed funding from retail banks.

Against that background, it is perverse that the regulatory framework does not already directly facilitate simple, low cost, alternative financial services. And let's not forget that banks and other retail investment institutions continue to enjoy indirect tax subsidies through individuals' ability to off-set losses, as well as ISA and pension allowances for which unregulated alternative investments do not qualify.

While substantial innovation in consumer and small business lending has been possible, UK rules against marketing investments like bonds, shares and unregulated collective investment schemes, have made it much harder to offer alternative funding for SME start-ups, trade finance and even social projects. Given a more proportionate investment regime, the likes of Crowdcube, MarketInvoice, Buzzbnk, Social Impact Bonds and the Green Investment Bank, for example, might operate rather differently. They would no doubt also be joined by existing and new P2P platforms as a substantial alternative to banks and other fee-hungry investment institutions.

Oddly, given its reputation for fast-paced innovation, the US is even less supportive of alternative retail financial models. Zopa, for example, which led the growth of P2P platforms with its launch in the UK, was unable to launch its P2P model in the US despite lengthy consultation with securities regulators. And life has been unnecessarily complicated for the likes of Prosper and Lending Club ever since.

To help remedy the regulatory imbalance, as mentioned in August, three of the leading UK commercial P2P platforms launched the Peer-to-Peer Finance Association and an accompanying set of self-regulatory measures. Their focus is platforms on which the majority of lenders and borrowers are consumers or small businesses, rather than, say, ‘investment clubs’ or networks of sophisticated investors. 

And in September the New York Times reported that there are three proposals in the US to allow peer-to-peer financing without securities registration and disclosure requirements:

"One petition, prepared in 2010 by the Sustainable Economies Law Center and, fittingly, paid for by a grass-roots crowdfunding effort, asks the S.E.C. to permit entrepreneurs to raise up to $100 per individual and an aggregate of up to $100,000 without requiring expensive registration and disclosure.

President Obama, as part of his jobs act, advocates an exemption for sums totaling up to $1 million. Representative Patrick McHenry, a Republican from North Carolina, has drafted legislation that would allow companies to obtain up to $5 million from individuals through crowdfunded ventures, with a cap of $10,000 per investor, or 10 percent of their annual incomes, whichever is smaller."

How would this work in practice?

The challenge (and benefit) associated with such 'safe harbours' is that there is very little room for fee income. This in turn favours 'thin intermediaries', like the new electronic finance platforms, as a means of broad, open distribution. Proportionately regulated, these platforms can deliver greater efficiency, transparency and cost savings that benefit providers and consumers alike. 

Specifically, these platforms can be the focus of regulation designed to control operational risk; deliver transparency (through adequate product disclosure and ‘my account’ functionality); and centralise customer service and complaints handling, with ultimate referral to financial ombudsmen. Focusing those regulatory burdens on the platforms would shift significant compliance costs away from the product providers who rely on the platforms as a means of distribution. This would also mean specialist product regulators could focus their resources on 'vertical' issues related to specific products and their providers rather than 'horizontal' issues that are common to all. Such is the primary intent behind the P2PFA's Operating Principles, for example, which cover lending to both consumers and small businesses.

In addition, since social investments and P2P finance offerings both involve some credit risk and therefore the potential for losses, tax rules should allow off-setting against gains and income derived via these platforms. And there is no reason why instruments so distributed should not also qualify for ISA and pension allowances.

Consumers and small businesses should expect further developments in this space throughout 2012.

Excessive Mortagage Arrears Fees?

Following my recent post on excessive arrangement fees, it's worth noting that the FSA recently meted out a £630,000 fine for excessive arrears charges to Swift 1st Limited - the fifth such lender since a review in 2010. Swift will also have to pay about £2.35 million to redress the problems.

The FSA found that "Swift applied certain charges to its customers’ accounts... which ... did not reflect a reasonable estimate of the cost of administering an account in arrears."

The list of adverse practices is quite long, and worth comparing against your own mortgage statement or that of any client who has suffered arrears. However, you'll need to go back over all the old statements - the Swift practices dated back from June 2007 to July 2009...

The fees "were:

• Arrears management fee: a monthly management fee applied to a customer in arrears;
• Default notice fee: a default fee applied when a customer’s account fell into arrears;
• Unpaid mortgage payment fee: applied when a cheque, direct debit or standing order was not honoured by a customer’s bank; and
• Litigation fees: fees applied to customers’ accounts when Swift started legal proceedings."

"In addition:

• Swift applied excessive early repayment charges to the redemption figures of customers who were, or had been, in arrears;
• Swift failed to send all its customers in arrears certain prescribed documents, providing information on the options available to them;
• Swift focussed on the collection of arrears without always proactively engaging with customers to establish an appropriate “Arrangement To Pay” based on their individual circumstances; and
• Swift also failed to have adequate systems and controls in place to deal with early redemptions which resulted in some customers who redeemed their mortgages overpaying."

Identity Is Dynamic, Not Static. Proof: Momentary.

On Tuesday we had a very revealing discussion on whether "banks and/or mobile operators should provide the identity infrastructure" at the CSFI's Sixth roundtable in the series on Identity and Financial Services.

Of course we began by discussing what identity actually is - not something that can be isolated or assumed, as was also apparent from the Fifth roundtable.

In this discussion, it was very clear that a bank or telco views identity as a static collection of data about an individual that can be stored or held, with varying degrees of subject access and control. In this entrenched view of the world, institutions - like banks and telcos - can compete for the privilege of 'holding' your identity and enabling you to prove who you are. In essence, those institutions are in control of your identity.

So what's stopping them providing an all-purpose identity infrastructure today?

The fact that identity is not a static concept. It's dynamic, contextual, and defined more by your various sets of activities or behaviours - "routes and routines", as Tony Fish put it - than by a picture, address and date of birth. That collection of behaviours and the data they generate are what makes us unique. Further, Dean Bubley made the point that we over-estimate the degree to which telcos (and banks), actually 'know' their customers in the sense of understanding their customers' end-to-end activities. And we over-estimate these institutions' technological ability to enable their customers to prove their identity at all, let alone conveniently in scenario's of their choosing.

A Finnish delegate also made the point that Finnish banks offer identity services, based on a government database, but make very little money out of them. Which suggests the services are not very useful or compelling.

In any event, static data repositories are vulnerable to attack; and the services that rely on them are apt to be 'gamed' by simply replicating the data held - as in the case of skimming card data or fabricating identity documents to gain control of a bank account. The fact that the individual consumer is ultimately compensated and therefore not 'harmed' in a direct financial sense is beside the point. We all pay for such inefficiencies in the form of higher interest rates, fees and retail prices.

So there are two key problems to be solved. As consumers, we need to be able to simply, conveniently and efficiently prove our identities in the course of any day-to-day activities.  And as a community, we need the source of that proof to be less vulnerable to being hacked or guessed, and to contain its cost.

Given those key problems, the solution cannot possibly comprise an "identity infrastructure" or 'service' that relies on a single, static set of data that is 'held' by some institution. Rather, the solution has to involve the capability to generate a unique and momentary proof of identity by reference to a broad array of data generated by our own activity, on the fly, which is then useless and can be safely discarded.


Image from Young Lee.